This policy sets out how we use and protect any personal information that you give us when you use this website.
In this policy, "we", "us" and "our" means Our Family Network and "you" means the person using the Site.
The Data Protection Act requires us to manage all personal information we collect from you in accordance with Data Protection Laws and we are required to lawfully and fairly process your personal information. All our employees are responsible for maintaining customer confidentiality.
We may change these conditions at any time without notice and, where appropriate, notify you by e-mail.
1. Information We May Collect From You
Our Family Network takes the protection of our customers' information seriously. We employ a number of technologies to protect your information. Information we collect includes:
- Information that you provide by filling the application form on our Site.
- Email and letter exchanges with us.
- Information you provide during telephone calls and conversations with us.
- Records of correspondence if you contact our customer services team or use our feedback form.
- The details of your visits to our Site including but not limited to: IP Address, Location (country, city), URLs visited, Browser version, Session information, and duration of visit.
- Information from transaction analysis of your payments and other transactions.
- Information we receive from our business partners and from other organisations such as technical sub-contractors, analytics providers, and fraud prevention agencies.
We will not retain your personal information for longer than is necessary for the maintenance of your account, or for legal or regulatory requirements.
2. How We Use Your Personal Information
We may use your personal information for a number of purposes:
- To provide you with the requested services such as processing membership applications and updating your account records.
- To ensure that content from our Site is presented in the most effective manner for you.
- To respond to your enquiries and complaints.
- To provide you with information which we feel may interest you, where you have consented to be contacted.
- To prevent and detect fraud, and for crime detection, prevention, and prosecution.
- To manage your relationship with us and carry out our obligations arising from any contracts entered into between you and us.
- To allow you to participate in interactive features of our Site.
- To notify you about changes to our Site.
3. Who Do We Share Your Information With
- If we are compelled to do so by law and for fraud prevention purposes.
- To third parties to enable them to provide details of products or services you may be interested in (with your consent).
- With a purchaser, in the event our business is acquired by a third party in which case personal information held about customers will be one of the transferred assets.
4. Marketing and Opt-Out Rights
When you visit our Site, you agree that we may contact you through the email address and phone number on your application to assist you with your registration. In the case of marketing communication, you may opt-out by sending us an e-mail to stop@myfamilyplatform.com with the subject line: "unsubscribe".
5. Security of Information
We maintain strict security standards and procedures with a view to preventing unauthorised access to your data by anyone. We use advanced technologies such as data encryption, firewalls and server authentication to protect the security of your data.
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ('EEA'). By submitting your data, you agree to this transfer, storing and/or processing.
6. Your Rights
The law gives you a number of important rights in relation to your personal data:
- The right of access: the right to request access to the data that we have about you.
- The right to be informed: the right to be informed about how we use your personal data.
- The right to rectification: the right to correct, amend or update your personal data if it is wrong.
- The right to erasure: the right to ask us to remove the data we hold about you.
- The right to restrict processing: the right to ask us to stop processing your personal data.
7. Access To Your Data
You have the right of access to your personal data. If you have any query, concerns and questions or if your personal information changes, you may update or correct it by emailing us at data@myfamilyplatform.com.